FOR NON-QUALITY ISSUE RETURNS


We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 30 days from the date of delivery and we do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to us.

To initiate a return for an exchange or refund, please email us at service@aiterminaldesk.com stating your reason of return and attach images/video of the product. Once your request is approved, we will offer a return label, but we need to charge you a shipping fee which depends on your product weight and your aaddress.

Once we've received the returned item, we will then process your a refund which excluding return shipping costs.

Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels and tags must remain intact and be attached with the item.


FOR QUALITY ISSUE RETURNS

Defective Item:

If you feel you have received a faulty or defective product, we want to quickly correct the problem, please contact us (service@aiterminaldesk.com) before returning the item, send us some photos or a video, we promise will give you a solution (refund or resend).

Item Damaged during Transit:

In the unlikely event your item arrives to you in less than perfect condition, please reject the delivery immediately and get in touch with us, we will work with the shipping company and expedite your new replacement order. Alternatively, a full refund can be requested after we've submitted a damage claim with the shipping company and receive confirmation. We may require images and/or video of the defective product.

Missing or Lost Item:

If you suspect your package is missing or lost, please contact us with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. Process will take 7 days until a formal confirmation can be received from the shipping company.

Received the Wrong Item:

We follow careful order picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you free-of-charge return shipping label. After receiving your returned item, we will send you the correct item or issue the full refund.

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